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FAQs

FAQs

General Questions...

How do I place an order?

Do you have a catalogue?

Do you have a shop?

Can I contact you by phone?

Do you do wholesale?

Tax?

Delivery and Shipping info...

Can i pick up my order from you?

Do I have to pay import charges?

Can somebody else sign for my delivery?

Do you deliver to P.O.Box addresses?

I'm not going to be in when you deliver my parcel, what will happen?

I've only received part of my order, what's happened?

Product Questions...

Will you be getting any more in?

I need more information about a product..

I saw a product advertised but cannot see it on your site..

The product i ordered is now reduced. Can you refund me the difference?

How do I know if an item will fit me?

Order Questions...

What credit/debit cards do you accept?

I've just placed an order, can i change it?

Can I cancel my order?

I need to change the delivery address on my order.

I need to exchange/return an item.

How long will it take to refund me?

Do I have to pay for return postage?

Do you refund the delivery charge for returned orders?

You haven't replied to my query.

Which countries do you deliver to?

When will I be charged?

You have refunded me the wrong amount.

General

How do I place an order?

Uniform Streetwear is an online retailer of urban streetwear fashion, most items you see online are available to purchase immediately unless specified. Simply view the item you wish to purchase, select an appropriate size and click on "add to basket" - Follow the instructions shown online to complete your purchase. Please note that in order to purchase from us you will need to pay by credit/debit card.

Do you have a Catalogue?

Unfortunately at this time Uniform Streetwear does not print a catalogue. Due to the nature of the items we offer, stock changes daily and is updated online at www.uniform-streetwear.com.

Do you have a shop?

Yes, you can visit us on the west coast of Ireland in Galway city centre, we'll always welcome you in the door with a smile and a bit of random banter.

Can I contact you by phone?

We'd prefer if you contacted us via email - this enables us to respond to your queries quickly and efficiently. Please find the relavant contact details for your enquiry in the CONTACT section.

Do you do wholesale?

No we do not, we are a retailer and sell directly to retail customers.

Tax?

All product prices shown on uniform-streetwear.com include VAT at the current rate of 21%.

Delivery and Shipping Info

Can I pick up my order from you?

Unfortunately it is not possible to collect orders directly from our store.

Do I have to pay import charges?

Any customs or import charges are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary hugely from country to country; you may want to contact your local customs office for further information.

Can someone else sign for my delivery?

Yes anyone at the specified delivery address can sign for the goods.

Do you deliver to P.O.Box addresses?

No we do not deliver to any type of Post Office Box.

I'm not going to be in when you deliver my parcel, what will happen?

The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.

I've only received part of my order, what's happened?

Occasionally we may sell out of an item that you might have been able to add to your basket. This will be refunded immediately and amended on your invoice. Please contact us if an item is missing and the invoice still states your full order details as sometimes mistakes can be made. In the event of this happening we will look into the matter further.

Product Questions

Will you be getting any more in?

Unfortunately some items will be out of stock or removed from the site completely if discontinued, however, for very popular items we do our best to restock as soon as possible. TIP - We often take repeat delivery of popular products and customers will return items to us that do not fit. Therefore we would advise you to keep checking the site to see if your desired item becomes available again.

I need more information about a product.

We try to include as much information as possible in our items pages. However, if you do need more info just email us and we will do our best to answer your query.

I saw a product advertised but cannot see it on your site.

This means that the product is temporarily out of stock or has been discontinued. TIP - We often take repeat deliveries of popular products and customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

The product I ordered is now reduced. Can you refund me the difference?

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

How do I know if an item will fit me?

All clothing items have measurements listed of all available sizes for a given product. Simply scroll down to the bottom of the description to see what size is right for you.

Order Questions

What credit/debit cards do you accept?

We can accept pretty much all major credit and debit cards.

I've just placed an order can i change it?

This will depend on the status of your order. Please check your order information by logging into your account to check the status of your order, it may be possible to amend your order if it has not been picked and processed.

Please note: Due to the nature of the operation, it may be possible that your order has been processed before we receive or view your request. If this is the case then you will need to return your order should you need to change an item.

Can I cancel my order?

I need to change the delivery address of my order

This will depend on the status of your order and your account with us, this may be possible, please email stating your order number and details.

I need to return/exchange an item

Please refer to the RETURNS section

How long will it take to refund me?

Please allow 14 working days for a refund/exchange to be processed from the date we receive your returned package. Most returns are typically processed within less than half of this time period.

How do I pay for return postage?

If you are returning an item to us for exchange or refund then the cost of returning the item is your responsibility. Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Do you refund the delivery charges for returned goods?

Delivery charges are non-refundable unless the item is faulty or has been sent in error by us.

You haven't replied to my query

It is our policy to endeavor to respond to all customer enquiries within one working day. Sometimes our responses are rejected by your email provider for what could be a number of reasons (they are viewed as junk mail, your mail box is full,etc...) or the email we have sent you could have been delayed by general internet traffic. If you have not received a reply from our customer care team, please contact customer care stating your secondary email address or a family member's or trusted friend's email address. Please include YOUR name, registered Uniform Streetwear email address, order number (if applicable) and original query. Please also state that your original query was not replied to and we will look into this on your behalf.

What countries do you deliver to?

Please refer to the DELIVERY section.

When will I be charged?

When you reach the final billing page and press 'submit your order' we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If the payment is authorised you will receive an email within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.

You have refunded me the wrong amount

Regrettably mistakes can happen. If you think you have been refunded the wrong amount contact customer care quoting your order number and the required refundable amount. Please note: delivery charges are non-refundable (unless you have received a wrong or faulty item from us) so will be refunded the full value of the items returned less the delivery charge. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.